B2B IT Solutions Senior ManagerPanama City, Panama Category: Technology Sub-Category: IT
Our success depends on our people. What connects us, unites us and makes us ‘us’ is the passion and pride we have for creating moments that matter for our customers. So, wherever you choose to start your career at Liberty Latin America, we’re all guided by a shared vision, philosophy and principles that enable us to bring our culture to life. We do it the best and we do it with spirit.
- Risk taking We’re empowered to take risks for our customers and each other. Making mistakes is OK.
- Respectful We treat others like we want to be treated. It is nice to be important, but it is more important to be nice.
- Honest We’re honest with others but, more importantly, we are honest with ourselves.
- Hardworking We work hard for our customers, colleagues and investors.
- Disciplined We’re consistent and we measure our performance. Commitments matter to us.
What I love about our culture is the opportunities we create for our employees to grow their careers with us and the passion we have for growth. I love seeing people stretch and challenge themselves, working outside of their comfort zone and flourishing as a result. Doing great things for their self development, their families, our business and our customers.Kerry Scott, Chief People Officer
WHO WE ARE?
We are the leading telecommunications company, connecting more than 40 markets in Latin America and The Caribbean with our video, broadband internet, telephony and mobiles services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.
WHAT´S THE ROLE
Reporting to the Senior Director B2B & Commercial Solutions, overseeing a team of 11+ employees, the Senior Manager of B2B IT Delivery will have responsibility for the delivery (Functional/Technical Design, Development & Configuration, Test support & Implementation) of all B2B IT solutions (Provisioning, CRM, Rating, Billing, Ticketing, Monitoring, Field Force mgt etc) throughout the Liberty Latin America (LLA) footprint.
Provides Level 3-4 operational support for the existing B2B IT solutions in while effectively delivering solutions for new business requirements, tightly managing TTM, quality & cost.
Drives the B2B IT solutions transformation that helps delivering Liberty Latin America’s Long Range Plan.
WHAT YOU´LL DO:
·Owns and drives the B2B IT Transformation from the existing legacy IT stacks in LLA to, ideally, a single new stack that will deliver the required efficiency, stability and functionality to support Liberty Latin America’s LRP growth plans and increased customer satisfaction. Drives Business Case, Stakeholder engagement & management and delivers on commitments.
·Works closely with the Senior Director B2B & Commercial solutions to assure that the LLA B2B IT solutions strategy fully aligns with the overall LLA IT transformation strategy.
·Owns & drives the delivery of the operational, tactical and strategic roadmap for B2B IT solutions within LLA.
·Assures timely, cost effective and quality delivery of the required changes on the existing B2B IT platforms in LLA through working with Solution Design, Product, Test and Release teams to translate the requirements of stakeholders into B2B IT solutions and delivers these solutions to support the operational, tactical execution of the business strategy.
·Proactively works to improve the stability and performance of the existing & new LLA B2B IT Solutions by working with Operations and other IT teams ensuring quality and reliability are hallmarks of the solutions provided.
·Owns unit, system & module testing for all LLA B2B IT solutions ensuring quality and timely solutions are delivered within budget.
·Owns B2B ITservice level management for LLA and ensures service levels are met.
·Owns L3 and L4 support for LLA B2B IT solutions
·Owns vendor management (incl. contract & license management) for all LLA B2B IT solution vendors.
·Maintains and improves relationships with key stakeholders and peers in the operating countries and key vendor partners.
·Provides clear leadership to team ensuring the right knowledge and skill sets are in place to tactically deliver and support strategic objectives.
·Fosters a customer-focused approach and ensures effective team working; encourages ownership and initiative as well as ensuring that lessons are learnt after failures.
·Develops an effective partnership with suppliers and customers, establishing confidence and respect.
·Advises and influences business clients and customers, as a trusted partner, regarding the delivery, costs, availability and functionality of services and systems.Represents IT B2B & Commercial Solutions at a senior level, both externally and internally.
·Leads the ongoing evolution of the services and support delivered to Liberty Latin America’s customers, ensures alignment with industry direction and best practice to maximize value to Liberty Latin America as a whole.
·Manages budget for function and supports the annual budget submission.
·Within a budgetary framework and with full accountability, takes management responsibility for a complete IT function where the measure of success depends on achieving business goals, performance targets and agreed service levels as well as on the successful technical implementation or use of information systems.
·Demonstrates and garners a customer-focused approach and ensures effective team working; encourages ownership and initiative as well as ensuring that lessons are learnt after failures.
·Initiates procedures to improve relation and open communication between stakeholders.
·Graduate level (Bachelors or higher) degree in an Information Technology or related field. Significant technical centric job experience (15 yrs plus) can count in place of technical degree.
·MBA is a plus.
·Co-creates and executes Strategy
Implements on the T&I objectives as reflected in the company’s strategic objectives and the pillars of one promise, one plan, one company
·Innovates with a customer focus
Surprises and delights our customers and innovates based on the needs of tomorrow
·Entrepreneurial Drive for Results
Tenacious and relentless in their drive for results. Striving to achieve simplicity for our customers and employees
·Lives One Company
Works across our matrix/footprint to achieve the best outcome for the business, our customers, employees and shareholders
·Leads and Inspires
Authentic, transparent and considerate. Works hard to create a Winning Team
Detailed knowledge of telecommunications, ISP & Broadcast industry
Ability to lead at scale across multiple priorities, continually innovating and creating new opportunities to deliver greater efficiency
KNOWLEDGE & EXPERIENCE:
·Minimum 5 years previous relevant leadership experience gained within a large commercial environment
·Deep understanding and experience of Salesforce implementations and architecture (Sales Cloud, Service Cloud, Communities, Einstein Analytics, Marketing Cloud, etc.)
·Strong architectural and software delivery skills, including Integrations, SOA, Microservices and familiarity with DevOps concepts and best practices
·Past experience of BSS/OSS systems implementation in a Telecommunications provider
·Significant experience in leading service teams in a dynamic and fast-paced environment
·Strong record of people management in a technical environment, including communication, negotiation and conflict resolution skills
·Strong written and verbal communication skills, ability to form strong business relationships across all functions
·Solid business planning experience, demonstrating a track record of success as a business leader and have the ability to collaborate with various departments to achieve mutual success
·Demonstrate the ability to influence senior stakeholders both financially and strategically
·Timeliness in all actions with quality consciousness towards services received and provided
·Extensive proven experience of project management techniques including planning, resource allocation, prioritization and escalation within an international telecom environment.
·Strong vendor management experience. Expertise in driving operational efficiencies through innovative partner and vendor management
·Demonstrate strong influencing and persuading skills, encourage colleagues and teams to change established processes and achieve improvements and best practice
·Significant negotiation skills, both commercially and complex delivery disciplines
·Demonstrates strong political awareness and influence
·Effectively gathers information, structures clear reasons for decisions and leads debate where required
·Demonstrates strong ability to work under pressure with multiple competing priorities.
·Strong ability to work logically through a fault timeline.
·Strong ability to create and maintain process adherence
·Demonstrates the ability to relate technical faults to financial and customer impact both for them but also to articulate in a meaningful way for the teams
·Deep understanding of ITIL framework and processes
·Extensive experience in Agile Software Delivery
Technology exites us, enables us and drives us. We´re proud of the services we provide, the markets that we serve and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Troughout Liberty Latin America, our passion and pride are brought to life through our shared vision: to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws.