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Senior Director - Mobile Operations

Job ID: 2021-39061 Panama City, Panama Category: Technology
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Company Values

Our success depends on our people. What connects us, unites us and makes us ‘us’ is the passion and pride we have for creating moments that matter for our customers. So, wherever you choose to start your career at Liberty Latin America, we’re all guided by a shared vision, philosophy and principles that enable us to bring our culture to life. We do it the best and we do it with spirit.

  • Risk taking We’re empowered to take risks for our customers and each other. Making mistakes is OK.
  • Respectful We treat others like we want to be treated. It is nice to be important, but it is more important to be nice.
  • Honest We’re honest with others but, more importantly, we are honest with ourselves.
  • Hardworking We work hard for our customers, colleagues and investors.
  • Disciplined We’re consistent and we measure our performance. Commitments matter to us.

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Quote

What I love about our culture is the opportunities we create for our employees to grow their careers with us and the passion we have for growth. I love seeing people stretch and challenge themselves, working outside of their comfort zone and flourishing as a result. Doing great things for their self development, their families, our business and our customers.

Kerry Scott, Chief People Officer

Job Description

Who We Are?

We are the leading telecommunications company, connecting more than 40 markets in Latin America and The Caribbean with our video, broadband internet, telephony and mobiles services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.

 

Preferred education/ qualifications:

  • Graduate level (Bachelors or higher) degree in an Engineering related field. Significant technical centric job experience (15 years plus) can count in place of technical degree.

 Knowledge & Experience:

  • Ideally educated to degree level or alternate appropriate industry experience
  • Proven experience engaging effectively with executive and senior level management
  • Experience and appreciation of working in a customer focused environment
  • Manage vendor relationships that reduce costs, improve service and support strategic goals
  • Strong resource management, financial management and budget management skills

Why Join Us:

Technology exites us, enables us and drives us. We´re proud of the services we provide, the markets that we serve and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat. Troughout Liberty Latin America, our passion and pride are brought to life through our shared vision: to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture and one team.

 

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws.

 

#LI-MN1

  • Responsible for end to end mobile network operations with particular emphasis on the mobile core operations
  • Manages Managed Services Contracts (e.g.- Ericsson mobile field services and mobile core)
  • Coordinates mobile field services as part of the Ericsson Managed Services contract
  • Sets LLA corporate operations standards and KPI’s (RAN & Core) for both in-house operations and Managed Services Operations
  • Ensures that RAN and Infrastructure operations is performed by the local operations team
  • Tracks and reports KPI’s and audits compliance of corporate standards and KPIs
  • Prevents and minimizes security issues and breaches
  • Defines a uniform reporting for operational metrics
  • Establish and drive KPIs, processes and methodology for all Wireless Infrastructure, Services and Platforms, including:
  • Incident management & fix, Tier 2 level Support, proactive fault management, problem management, security mitigation, routine maintenance & support, technical vendor support / management, managed service and contract management, network performance monitoring, service asset & configuration management, spare management, roaming services management, SIM / device operational readiness, support platform management, value added services, SMS-C, prepaid & real- time charging platform, Wi-Fi services and platforms etc.
  • Proposal maintains Ericsson’s Managed Services contract with a governance model that provides a comprehensive program oversight, agile and flexible services with standard framework and SLAs and that will promote scalability. The governance of these services will ensure strategic direction and business alignment, review performance and initiatives, resolve issue escalations and monitor SLAs compliance
  • Hardware Support, Software Upgrade, Service delivery
  • Management-Governance, Reporting, RCA Management, Emergency recovery, CSR handling
  • Mobile DC Power and Generators, Nodes Restoration
  • Service Request, Mobile Consumables, Spare parts handling, Bushing, Proactive site maintenance
  • Tier 2 Support for mobile: Incidents Analysis, Problem Management for permanent solution, track corrective actions
  • Tier 1 for mobile: Event Management, Remote Site Access Control and Service & Resource Fulfillment (FLOW markets)
  • Infrastructure capacity and performance analysis and Capacity and Performance Improvement. Support fault resolution for coverage (CWP, FLOW markets, BTC)

Functional Breakdown of Roles & Responsibilities:

  • Mobile Operations is a shared function between central and local operations so this individual is required to coordinate between both organizations but has end to end responsibility for the mobile network
  • Central team is responsible for Mobile Core Operations
  • Central team manages Managed Services contracts (e.g.- Ericsson Mobile Core)
  • RAN and Infrastructure (tower, energy …) Operations is performed by local country operations team and reports to regional VPTO (e.g.- CWC, CWP, PR ...)
  • There is a coordination function from the central team when the Mobile Field services for Mobile is part of the Ericsson Managed Services contract
  • The central team manages the Managed services contract
  • Central team specifies LLA corporate Operations standards and KPI’s (RAN & Core) for both In-House Operations and Managed Services Operations
  • Central team tracks and reports KPI’s including customer quality of experience KPI's

Applying here

We want to make your application process as simple and streamlined as possible.
Here’s what you can expect when you apply:

  • 1. Your initial application

    Once you’ve found a job that’s right for you, follow the instructions on screen and submit the information required.

  • 2. Our first review

    One of our Talent Acquisition Consultants will review your application and reach out to you if we think you’re a good fit.

  • 3. Your interview

    We’ll arrange a time for us to meet virtually or in person. Depending on the role and market, there may be more than one interview.

  • 4. Job offer

    If you’re successful in the interview process, we’ll get in touch with you to make a job offer.

  • 5. Onboarding

    If you accept our offer, we’ll arrange a date for you to join the team, with an onboarding session taking place in your first few weeks at the company.

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