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LLA

Senior IT Architect - Digital Functional Architect

Job ID: 2021-60994 Panama City, Panama Category: Information-Technology
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Company Values

Our success depends on our people. What connects us, unites us and makes us ‘us’ is the passion and pride we have for creating moments that matter for our customers. So, wherever you choose to start your career at Liberty Latin America, we’re all guided by a shared vision, philosophy and principles that enable us to bring our culture to life. We do it the best and we do it with spirit.

  • Risk taking We’re empowered to take risks for our customers and each other. Making mistakes is OK.
  • Respectful We treat others like we want to be treated. It is nice to be important, but it is more important to be nice.
  • Honest We’re honest with others but, more importantly, we are honest with ourselves.
  • Hardworking We work hard for our customers, colleagues and investors.
  • Disciplined We’re consistent and we measure our performance. Commitments matter to us.

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Quote

What I love about our culture is the opportunities we create for our employees to grow their careers with us and the passion we have for growth. I love seeing people stretch and challenge themselves, working outside of their comfort zone and flourishing as a result. Doing great things for their self development, their families, our business and our customers.

Kerry Scott, Chief People Officer

Job Description

The role of the Enterprise Functional Digital Architect is focused on translating the customer digital experience requirements into the high-level design for an end to end solution including the required integrations and the changes in subcomponents to form an automation of customer interactions through various channels to the back-end systems.  Digital experiences include but not limited to eCommerce, eCare, Assisted Channels of service and electronic payment methods. 

  • Responsible on translating the business requirements into functional and technical requirements from an end to end point of view
  • Partner with business and technology teams to architect and tune solutions that improve the customer digital journey
  • Provides strategic consultation to assigned line-of-business customers, or generally, in defining or designing business processes, functions and organizational structures.
  • Liaise between business and technical teams to find the most appropriate solution for the business needs
  • Participation in vendor evaluations
  • Ensure tactical changes are in alignment with the technical roadmap as required
  • Conduct feasibility studies to understand incoming requests and assess the functional and cost implications of those requests
  • Collaborates with the IT Delivery organizations on the Low-Level Design and participates in the sign off of the low-level design for overall technical architecture to meet quality, functional design, and nonfunctional requirements including sizing and performance.
  • Collaborate with commercial organization, IT Demand management, technical architecture, B2C & B2B Delivery, IT Delivery, IT Operations regarding the progress of the demand request and transition into the delivery organization
  • Bachelor level, Information Technology and/or comparable technical engineering degree
  • Fluent in English & Spanish
  • Strong customer communication and negotiation skills
  • Critical experience in “Digital Systems”; Systems and architectures focused on customer interactions in both assisted and unassisted channels.
  • Minimum of five years of IT experience with a focus on translating business requirements of the customer journey
  • Deep knowledge of use of digital architecture and customer experience a
  • Expert knowledge in the digital architecture domain (including social media, multi-channel and collaboration.
  • Experience with retail channels of service, POS, Kiosk, Partners
  • Strong knowledge and experience of the End to End telco BSS/OSS stack
  • Strong middleware experience and knowledge; TMForum API Preferred
  • Strong understanding of customer interaction channels
  • Proven experience engaging effectively with executive and senior level management.
  • Demonstrable experience of working in a large telco in a complex operational environment collaborating with cross-functional teams

Why Join Us:

Technology exites us, enables us and drives us. We´re proud of the services we provide, the markets that we serve and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat. Troughout Liberty Latin America, our passion and pride are brought to life through our shared vision: to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture and one team.

 

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws.

 

#LI-MN1

Applying here

We want to make your application process as simple and streamlined as possible.
Here’s what you can expect when you apply:

  • 1. Your initial application

    Once you’ve found a job that’s right for you, follow the instructions on screen and submit the information required.

  • 2. Our first review

    One of our Talent Acquisition Consultants will review your application and reach out to you if we think you’re a good fit.

  • 3. Your interview

    We’ll arrange a time for us to meet virtually or in person. Depending on the role and market, there may be more than one interview.

  • 4. Job offer

    If you’re successful in the interview process, we’ll get in touch with you to make a job offer.

  • 5. Onboarding

    If you accept our offer, we’ll arrange a date for you to join the team, with an onboarding session taking place in your first few weeks at the company.

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