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LLA

Manager, Release Train Engineer

Job ID: 2021-38890 Panama Category: Information-Technology
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Company Values

Our success depends on our people. What connects us, unites us and makes us ‘us’ is the passion and pride we have for creating moments that matter for our customers. So, wherever you choose to start your career at Liberty Latin America, we’re all guided by a shared vision, philosophy and principles that enable us to bring our culture to life. We do it the best and we do it with spirit.

  • Risk taking We’re empowered to take risks for our customers and each other. Making mistakes is OK.
  • Respectful We treat others like we want to be treated. It is nice to be important, but it is more important to be nice.
  • Honest We’re honest with others but, more importantly, we are honest with ourselves.
  • Hardworking We work hard for our customers, colleagues and investors.
  • Disciplined We’re consistent and we measure our performance. Commitments matter to us.

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Quote

What I love about our culture is the opportunities we create for our employees to grow their careers with us and the passion we have for growth. I love seeing people stretch and challenge themselves, working outside of their comfort zone and flourishing as a result. Doing great things for their self development, their families, our business and our customers.

Kerry Scott, Chief People Officer

Job Description

Who We Are?

We are the leading telecommunications company, connecting more than 40 markets in Latin America and The Caribbean with our video, broadband internet, telephony and mobiles services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region.

 

The Release Train Engineer is a servant Leader and Coach to our growing B2B Delivery team who will spearhead the next phase of our Agile Transformation.  Working with cross-functional delivery teams including Commercial, CX, Design, Development, QA, DevOps and Operations to deliver complex solutions in 5 OpCos and 30+ countries across the Caribbean and Latin America.  The RTE will provide coaching on scaling agile based on SAFe best practices, coaching Scrum Masters, organizing ART events and thriving for continuous improvement in our journey to deliver value to our users and delight our customers.

  • Owns and drives the B2B IT Transformation from the existing legacy IT stacks in LLA to, ideally, a single new stack that will deliver the required efficiency, stability and functionality to support Liberty Latin America’s LRP growth plans and increased customer satisfaction. Drives Business Case, Stakeholder engagement & management and delivers on commitments.
  • Collaborate with leaders and contributors from across the T&I and Commercial organization to create and deliver a unified release train aligned to business results
  • Manages and optimizes the flow of value to the business by continuously monitoring and evolving the release train
  • Facilitate PI Planning readiness by fostering a Continuous Exploration process which drives the synthesis of a Vision, a Roadmap, and Backlogs, and through Pre- and Post-PI Planning events
  • Owns & drives the delivery of the operational, tactical and strategic roadmap for B2B IT solutions within LLA.
  • Assures timely, cost effective and quality delivery of the required changes on the existing B2B IT platforms in LLA through working with Solution Design, Product, Test and Release teams to translate the requirements of stakeholders into B2B IT solutions and delivers these solutions to support the operational, tactical execution of the business strategy.
  • Proactively works to improve the stability and performance of the existing & new LLA B2B IT Solutions by working with Operations and other IT teams ensuring quality and reliability are hallmarks of the solutions provided.
  • Coach leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets
  • Owns unit, system & module testing for all LLA B2B IT solutions ensuring quality and timely solutions are delivered within budget.
  • Owns B2B ITservice level management for LLA and ensures service levels are met.
  • Owns L3 and L4 support for LLA B2B IT solutions
  • Maintains and improves relationships with key stakeholders and peers in the operating countries and key vendor partners.
  • Provides clear leadership to team ensuring the right knowledge and skill sets are in place to tactically deliver and support strategic objectives.
  • Fosters a customer-focused approach and ensures effective team working; encourages ownership and initiative as well as ensuring that lessons are learnt after failures.
  • Advises and influences business clients and customers, as a trusted partner, regarding the delivery, costs, availability and functionality of services and systems. Represents IT B2B & Enterprise Solutions at a senior level, both externally and internally.
  • Manages budget for function and supports the annual budget submission.
  • Graduate level (Bachelors or higher) degree in an Information Technology or related field.
  • MBA is a plus
  • 10+ years work experience with at least 5 years experience managing teams and large scale software portfolios or deployments
  • Project Management background with working experience in Agile practices; Scrum, XP, Kanban, Lean Portfolio Management,
  • SAFe Certified Release Train Engineer with proven work experience implementing SAFe. Equivalent Enterprise Agile methodology experience could be considered (e.g. Spotify, LeSS, etc.)
  • Deep understanding of the Software Development Lifecycle (SDLC), including general DevOps practices, XP, TDD/BDD, Shift Left, CI/CD, etc.
  • Experience and training in agile development (Scrum, XP, Kanban, etc.) and exposure to Agile at scale methodologies (Safe, Spotify, LeSS)
  • A data-driven mindset with familiarity in using OKRs, SPIs and SLOs to align business objectives with team performance
  • Familiarity with SOX, GITC and principles of DevSecOps
  • Telecoms experience preferred with knowledge of BSS/OSS technologies
  • Experience working with Salesforce or similar CRM (Oracle, SAP, Pega, ServiceNow, MS Dynamics)
  • Strong record of people management in a technical environment, including communication, negotiation and conflict resolution skills
  • Strong written and verbal communication skills, ability to form strong business relationships across all functions
  • Extensive proven experience of project management techniques including planning, resource allocation, prioritization and escalation within an international telecom environment.
  • Strong vendor management experience. Expertise in driving operational efficiencies through innovative partner and vendor management
  • Demonstrate strong influencing and persuading skills, encourage colleagues and teams to change established processes and achieve improvements and best practice
  • Demonstrates strong political awareness and influence

Why Join Us:

Technology exites us, enables us and drives us. We´re proud of the services we provide, the markets that we serve and our people coming together to enhance our customers lives with technology so that they can connect, work, live and play without missing beat. Troughout Liberty Latin America, our passion and pride are brought to life through our shared vision: to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture and one team.

 

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws.

Applying here

We want to make your application process as simple and streamlined as possible.
Here’s what you can expect when you apply:

  • 1. Your initial application

    Once you’ve found a job that’s right for you, follow the instructions on screen and submit the information required.

  • 2. Our first review

    One of our Talent Acquisition Consultants will review your application and reach out to you if we think you’re a good fit.

  • 3. Your interview

    We’ll arrange a time for us to meet virtually or in person. Depending on the role and market, there may be more than one interview.

  • 4. Job offer

    If you’re successful in the interview process, we’ll get in touch with you to make a job offer.

  • 5. Onboarding

    If you accept our offer, we’ll arrange a date for you to join the team, with an onboarding session taking place in your first few weeks at the company.

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