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NOC - Network Support Administrator

Job ID: 2021-60928 San Juan, Puerto Rico Category: Technology

Company Values

Our success depends on our people. What connects us, unites us and makes us ‘us’ is the passion and pride we have for creating moments that matter for our customers. So, wherever you choose to start your career at Liberty Latin America, we’re all guided by a shared vision, philosophy and principles that enable us to bring our culture to life. We do it the best and we do it with spirit.

  • Risk taking We’re empowered to take risks for our customers and each other. Making mistakes is OK.
  • Respectful We treat others like we want to be treated. It is nice to be important, but it is more important to be nice.
  • Honest We’re honest with others but, more importantly, we are honest with ourselves.
  • Hardworking We work hard for our customers, colleagues and investors.
  • Disciplined We’re consistent and we measure our performance. Commitments matter to us.

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What I love about our culture is the opportunities we create for our employees to grow their careers with us and the passion we have for growth. I love seeing people stretch and challenge themselves, working outside of their comfort zone and flourishing as a result. Doing great things for their self development, their families, our business and our customers.

Kerry Scott, Chief People Officer

Job Description

Responsible for monitor network circuits, equipments and cell sites. Assists other employees in resolving problems associated with circuits, equipments and cell locations. Performs other duties as assigned by management. Work in a 24/7 - 365 environment.

  • Follows established safety practices and procedures.
  • Understanding of telecommunications technologies – TDM, IP, VoIP.
  • Operates Personal Computer, or similar devices, to access required systems, equipment and data bases. Creates, modifies and corrects information as appropriate.
  • Coordinates clearing of trouble with other groups and organizations. May work directly with customers.
  • Works with other team members, departments, and vendors as needed to ensure that all work efforts are done in a timely and efficient manner.
  • Demonstrates a high proficiency in resolving most complex problems within the wireless system.
  • Works independently.
  • Perform emergency response as necessary. May be required to be available for after-hour projects and overtime.
  • Involved in network upgrades and changes including, but not limited to, the implementation of new products and services.
  • Analyzes data and performance metrics for possible problem areas.
  • Uses computer or work inputs to create, modify, and /or correct database contents.
  • May assist other technicians as directed by management.
  • May Drive Company vehicle.
  • Bi-lingual in English and Spanish.


• Excellent system diagnosis, troubleshooting and problem resolution skills

• Excellent teamwork and interpersonal skills

• 6 years of experience in telecommunications

•Bachelors Degree in related field preferred.

• Must be willing to work day, evening or night hours; overtime, emergency call-outs, weekends and holidays as required. Must assume 24-hour on-call duty when assigned, and applicable.

• Must have satisfactory job performance on current position, relating to work performance, attendance, and safety, to be considered for this position.


Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Assessment, background check and drug test will be required to successful candidate.

If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.

Applying here

We want to make your application process as simple and streamlined as possible.
Here’s what you can expect when you apply:

  • 1. Your initial application

    Once you’ve found a job that’s right for you, follow the instructions on screen and submit the information required.

  • 2. Our first review

    One of our Talent Acquisition Consultants will review your application and reach out to you if we think you’re a good fit.

  • 3. Your interview

    We’ll arrange a time for us to meet virtually or in person. Depending on the role and market, there may be more than one interview.

  • 4. Job offer

    If you’re successful in the interview process, we’ll get in touch with you to make a job offer.

  • 5. Onboarding

    If you accept our offer, we’ll arrange a date for you to join the team, with an onboarding session taking place in your first few weeks at the company.

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